Reviews are not always what they seem …
After 5 years of doing what we love and providing beautiful photography as well as stellar customer service, we were shocked to find a couple of bad Kimble Photography Reviews posted on various sites around the web. We have only received positive reviews for Kimble Photography from clients over the past 5 years and have worked to resolve the very few issues we’ve had with our clients to a favorable outcome. We have never changed our phone number, ignored client communication, or failed to provide services, images, or products to a client after they’ve paid for them. So something seemed fishy. Upon further inspection, we found the source of these FALSE reviews.
Unfortunately, there are people that do practice bad business. WE ARE NOT THOSE PEOPLE. However, we made the mistake of doing contract work for someone that we did not know or find out enough background information on. In September 2014, Marvin was contacted by a wedding vendor in Las Vegas to photograph two separate weddings. No contract was provided before the services were rendered. In retrospect, this was a terrible oversight. Marvin tried to meet in person with the vendor while he was in Las Vegas multiple times. This person was always unavailable.
After finishing the first wedding, the vendor told Marvin that they would settle up following the second wedding. Once Marvin finished the second wedding and had all of the photos ready for file transfer, he requested payment from the vendor. A contract was sent and Marvin signed it with future contract jobs in mind. The money was never sent. Marvin did not accept anymore contract work from the vendor and did an extensive background check on him to find that he had a very bad reputation. Marvin felt he should not transfer the images to the vendor until he had payment in fear that he would not get paid. As a result, Marvin contacted an attorney who advised Marvin not to transfer the files until payment was received and to contact the brides whose weddings he photographed to avoid any damage to his personal reputation. The brides both reported that while all this was happening, they had received rude and combative responses to their inquiries to the vendor regarding their wedding photos. Following contact by our attorney, the vendor eventually paid Marvin in full and all of the files were uploaded to him.
We thought we were done with the whole ordeal until we found false reviews posted by people for which we have never performed photography services. This vendor is obviously trying to damage our reputation by posting negative false reviews about us. We didn’t know people like this existed. So this is our effort to clear the air of these negative reviews about our company and about Marvin.
Marvin occasionally takes contract work from a reputable wedding vendor and has had nothing but good experiences with them. He has even been asked to photograph a wedding for the father of one of the brides whose weddings he photographed in Las Vegas. We have nothing but good reviews on Yelp and Thumbtack.com and hope that anyone seeking reviews about our company before hiring us will take those reviews into consideration.
This experience has really opened my eyes to the damage one unfortunate relationship can create. I have never personally been one to leave bad reviews on review sites. However, I do leave positive reviews when I have had an amazingly exceptional experience with a company. Negative reviews can not merely be taken down or deleted. This age of boundless information and the ability to carry a computer around with you wherever you go has both advantages and disadvantages for the small business owner. One bad review can impact a company for years to come. Even if it’s a false one!
There is one very important lesson we learned as business owners from this terrible experience: Know who you are doing business with.
Not every bad review you find on the internet is false or unfounded, but I urge anyone seeking to leave a review for a business, either positive or negative, to contemplate the permanence of that review and how it will impact that company. Often times you have been dissatisfied, but have never voiced your opinion or dissatisfaction to the business owner. This eliminates the opportunity for that business owner to personally rectify the situation.
In our case, this vendor is truly seeking to damage our 5 star reputation. And because of the way review sites are managed and maintained, he may very well do so.
If you want to find out what our REAL clients have said about us, just check us out on Yelp or Thumbtack.com (even the filtered reviews on Yelp!). We aim to please our clients. We will never ignore a phone call or email and we will always deliver what we say we will. We pride ourselves on the beautiful photographs and excellent customer service we have provided hundreds of clients over the past 5 years.